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Customer Service Advisor

Location: Manchester

Category: Utilities

Type: Temporary vacancy


Reference: 10474

Our client, a leading commercial energy supplier requires a Temporary Customer Service Advisor to be based in their rapidly expanding Manchester base to assist during a particularly busy time.

Role objectives
The Customer Services Advisor will act as the first point of contact for all Customer Enquiries, ensuring that queries are resolved within a specific timescale. The position is also responsible for Contract Administration for all UK Gas and Electricity Supply Agreements within a team framework.

Duties & Responsibilities
Prioritise all incoming calls and emails ensuring they are passed to the correct members of staff, dealing with issues directly as set out by the Customer Services Supervisor
Ensure customer queries are resolved within specific timescales.
Process Gas and Electricity Supply Agreements, ensuring that the customer accounts and payment details are set up within specified deadlines.

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Send us your CV

Alternatively you can email your CV to cvs@peoplewithenergy.co.uk