Our client, a leading commercial energy supplier requires a Temporary Customer Service Advisor to be based in their rapidly expanding Manchester base to assist during a particularly busy time.
The Customer Services Advisor will act as the first point of contact for all Customer Enquiries, ensuring that queries are resolved within a specific timescale. The position is also responsible for Contract Administration for all UK Gas and Electricity Supply Agreements within a team framework.
Duties & Responsibilities
• Prioritise all incoming calls and emails ensuring they are passed to the correct members of staff, dealing with issues directly as set out by the Customer Services Supervisor
• Ensure customer queries are resolved within specific timescales.
• Process Gas and Electricity Supply Agreements, ensuring that the customer accounts and payment details are set up within specified deadlines.
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